Where Patients Shape the Future of Health Innovation

Patient Experience Panels are like a supercharged advisory board, so they can help with whatever’s relevant and useful to your organisation right now, across the product lifecycle. As well as a curated panel of patient experts, you also get:

- Dedicated account manager & patient UX designer
- Project facilitation, moderation of interviews & sessions
- Access to collaborative insights and user experience toolkit
- Contracting and reimbursement of PEP patient experts

We have existing PEP coverage over 11 disease areas and we check feasibility of additional disease areas on request, within two weeks.

We select relevant consultants from our global network of over 400 vetted patient experts, matched according to your business goals and therapeutic area. You can think of your PEP as an advisory board with a uniquely informed perspective relevant to your needs.

You engage a PEP for a minimum of three months, to build a productive collaboration around your business goals. You can also extend PEPs indefinitely to match your longer-term objectives and integrate patient perspectives into the core of your business.

Unlike traditional market research or focus groups, patient experts on PEPs share their personal information with you. This creates a more interactive, collaborative relationship, which is essential for truly understanding patient perspectives and co-creating solutions to address these needs.

Depending on your unique situation, 3, 6, or 9. We’ve found the capacity for personal interaction decreases above nine, which is where the huge value of PEPs lies.

If you have complex business challenges or multiple projects, we recommend spinning up another PEP to focus on specific challenges, rather than adding more experts to a single PEP.

All merakoi patient experts and specialists on a PEP are covered by professional consultancy agreements with non-disclosure terms, so yes, you most certainly can — and are encouraged — to share confidential information.

Patient experts are consultants with high standards of confidentiality when working on projects. merakoi ensure all legal and regulatory standards are upheld, including the non-promotional nature of work (no inducements to promote or use a medical product) and the safety and adverse event reporting of medicinal products.

After our rigorous screening process, merakoi contracts patient experts as consultants, applying fair market value fees in line with local regulations. Patient experts are paid directly via merakoi.

Typically you own the rights to anything created by the PEP working on your behalf. in some cases, it’s in everyone’s best interests for content to be joint-owned between you and the patient expert, empowering the patient expert to leverage their community reach by sharing freely.

Patient experts and merakoi retain rights to any prior inventions that happened outside of the PEP.

You pay merakoi a subscription fee and merakoi handles the contracting fees and honorarium directly with patient experts according to fair market value standards, so you can focus on your business challenges.

PEPs are provided via a convenient credit-based subscription over a minimum three-month period.

You purchase credits when you set-up your merakoi account and apply them to activities on any of your projects as you need, so you can access your PEP instantly whenever you need support.