Information Collection And Use

We collect several different types of information for various purposes to provide and improve our service.

How We Gather Your Data

We may gather your data when:

• you give it to us
  • When you contact us via our website contact form
  • When you contact us via our social media profiles
  • When you contact us via email or other means
  • When you request marketing or sales related material
  • When you inquire about our services
  • When you apply to our team
• other people give it to us
  • When you are referred by a colleague/acquaintance
  • It is publicly available
• Automatically when you visit our website
• From advertising and marketing partners in order to monitor, manage and measure ad campaigns

Types of Data Collected

We may collect the following information from You:

• Contact Data such as first and last name, email, job title, company you work at and general information related to your inquiry.
• Usage Data and Device Information such as your computer’s Internet Protocol (‘IP’) address, your browser type, your browser version, the date and time of your visit, the time spent on our pages, unique device identifiers and other diagnostic data.
• Employment Data such as contact information, employment history, professional qualifications, and any other information provided through the CV.
• Marketing Preference this may include your preferences in receiving marketing communications from us and our third parties.

Tracking & Cookies Data

We may use cookies and similar tracking technologies to track the activity on our website and hold certain information. If and when Merakoi chooses to use cookies on our website, further details will be available in our Cookies Policy.

Social Network User Data

As part of our services, we monitor social media discourse related to our legitimate interests. The type of personal data that we collect from social media platforms is dependent on the APIs and the rules set by the respective social media platforms.

Below are the most typical examples of data collected about social media platform users:

• Basic user profile information (such as the user name, number of followers, profile image);
• User-generated content (such as number of posts, pages, images or feeds) including its metadata (such as time and location of a post or comment);
• Contact details (such as name, email address, telephone number) if made public by the user;
• Additional individual information (such as profession, geographic location, timezone, information about health) published by the user.

We only collect data that individuals make publicly available, and that can be accessed through the various social media platforms’ APIs. We do this based on our legitimate interests as a business. Non-publicly available data will only be processed with the express consent of the individual. As per Article 14 of the GDPR, we will not be notifying individuals whose data is gathered through social media platform APIs, as in most cases, we will not have contact details and to notify each individual would involve a disproportionate effort. Any individual who believes their data may have been collected can contact us at privacy@Merakoi.com to discuss any concerns or to submit any requests.

Use of Data

Merakoi uses and collects data for various purposes:

• To provide our services
• To notify you about changes to our service
• To provide customer care and support
• To provide analysis or valuable information so that we can improve our service
• To monitor the usage of our website
• To detect, prevent, and address technical issues
• To comply with our legal obligations
• To respond to requests for information with regards to our services and other subjects
• To invoice our clients
• To respond to complaints

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Switzerland and process it there.

Merakoi will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

In accordance with the GDPR, when we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring that we use specific controls approved by the European Commission which give personal data the same protection it has in Europe.

Disclosure Of Data

Legal Requirements

Merakoi may disclose your Personal Data in the good faith belief that such action is necessary to:

• To secure your Personal Data
• To deliver our services
• To meet contractual obligations
• To comply with a legal obligation
• To protect and defend the rights or property of Merakoi
• To prevent or investigate possible wrongdoing
• To protect against legal liability

Security Of Data

Merakoi places great importance on the security of all personal data associated with our website users. We have implemented appropriate security measures to protect against the loss, misuse, and alteration of personal information under our control. Our security and privacy policies and practices are periodically reviewed and enhanced as necessary, and only authorised, and trained personnel have access to personal information. Though we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we ensure that all reasonable efforts and measures are in place to prevent it.

We also have implemented procedures to deal with any suspected personal data breach, and we will notify you and applicable regulators of a breach where we are legally required to do so.

Service Providers

We may share your data with third party companies and individuals who provide services to us. They only process your personal data in accordance with our instructions, as per the GDPR. We ensure that all third party service providers maintain adequate data protection and security controls.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Lawful Basis for Processing

We process personal data using different lawful bases.

• Consent: for example, where you have opted-in to receive our marketing information, we may use your information to send you news and newsletters, or information we think may interest you.
• Contract: This includes processing information to take pre-contractual steps (for example, evaluate your qualifications) and when processing employment data to meet our contractual obligations with employees; when we fulfill contractual obligations with vendors for essential internal management and administrative functions; and when we execute and perform contractual agreements with partners and customers to deliver our services in accordance with agreed terms.
• Legal obligation: This includes when we process information to comply with applicable laws and regulations, respond to lawful requests from public authorities, meet tax and accounting requirements, maintain employment and workplace records, or otherwise fulfill obligations mandated by law.
• Legitimate interest: We may use your data when it is in our legitimate interest to do so, for example, for the defence of a legal claim.

How Long We Retain Your Information

We have determined retention periods based on the purpose of the processing and the rules set forth within the GDPR as well as the legal and business requirements. For example, the GDPR requires us to remove data when it has served its purpose and is no longer of use. We review the personal data we collect regularly to ensure that the personal data we have is up-to-date and is not retained longer than needed or required by the regulation.

If you wish to have more detailed information about our retention times, please contact us at privacy@merakoi.com.

Your Rights

As per applicable data protection laws, you may have the right to access the personal information about you that Merakoi processes. You may request information from us about:

• The personal data we hold about you
• The purposes and processing of your personal data
• Details regarding whom your personal data has/will be disclosed to or the criteria for the disclosure
• How long we will retain your personal data
• In cases where your data was not collected directly from you, information regarding the source of the data

You may also request that we:

• Delete your personal data
• Update any inaccurate or incomplete data about you
• Make your personal data portable

We aim to hold only accurate, up-to-date, and complete personal information about you. As such, we strongly encourage you to keep your personal profile updated.

Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time; and/or in some cases, you may also have the right to object to the processing of your Personal Data.

You may request any actions under the listed rights by contacting our Data Protection Officer at privacy@merakoi.com. To ensure that your data is not accessed by unauthorised entities, if you request to exercise your rights, we will require you to verify your identity before we can respond to your request.

We regularly review all data that we possess to enable us to delete information that is no longer necessary. We do not use automatic decision-making.

If you have any concerns about how your data has been processed, you have the right to complain to a supervisory authority. Please see the list of authorities at this page. If possible, please contact our team prior to lodging a complaint to see if we can solve your problem in-house.

Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our website is not intended for anyone under the age of 18.

We do not knowingly collect personally identifiable information from anyone under the age of 18 through our website. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us at privacy@merakoi.com.

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. When we collect the Personal Data of individuals through social media platform APIs, we are unable to distinguish the age of the individual. If you are a parent or guardian and you are aware that your Children’s data is being processed by us, please contact us.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.